MERCHANDISE RETURNS
DEFECTIVE MERCHANDISE: Red Wing Brands of America, Inc. (“Red Wing”) accepts returns of defective merchandise. There is no prior authorization required. A return merchandise memo must accompany defective merchandise returns. The returned merchandise must be shipped prepaid and via the most economical means. Transportation credit will be issued on defective merchandise and prompt credit will be issued on returned merchandise deemed defective after inspection by Red Wing. SHIPPING ERRORS: Red Wing accepts returns on merchandise that is sent in error. The returned merchandise must be returned to Red Wing within 30 days of delivery. A return merchandise memo must accompany the returned merchandise along with a copy of the invoice or packing slip indicating the returned merchandise. Merchandise returned without a copy of the invoice or packing slip will be assessed a $10 per pair restocking fee. Merchandise not returned in the same condition as originally received will be assessed a $10 per pair reconditioning fee. The returned merchandise must be shipped prepaid and via the most economical means. Transportation credit will be issued on returned shipping errors and prompt credit will be issued.
SPECIAL ORDERS: Special order merchandise may be returned within 45 days of delivery. A return merchandise memo must accompany the returned merchandise along with a copy of the invoice or packing slip indicating the returned special order merchandise. Merchandise returned without a copy of the invoice or packing slip will be assessed a $10 per pair restocking fee. Merchandise not returned in the same condition as originally received will be assessed a $10 per pair reconditioning fee. A $10 per pair re-stocking fee will be charged on all special orders returned after 45 days. ALL OTHER RETURNS: No other merchandise returns will be accepted without prior authorization from your Red Wing and/or WORX (”WORX”) brand sales representative. ALL DEFECTIVE AND NEW MERCHANDISE MUST BE RETURNED TO: Red Wing Brands of America, Inc. Attn: Returns
135 Cannon River Ave. Red Wing, MN 55066
WORX WARRANTY
LIMITED WARRANTY RELATING TO WORX FOOTWEAR: WORX branded footwear products are warranted against defects in workmanship and materials. If within 6 months of purchase from an authorized seller, a defect occurs in a WORX branded footwear product as the result of normal use, Red Wing Brands of America, Inc. (“Red Wing”) will repair the defect or exchange the product. Product failures caused by excessive or abusive wear conditions do not qualify for exchange or purchase credit. This warranty is available only to the original purchaser and is not transferable. No adjustment will be given without the original receipt of purchase from an authorized seller. You must return your footwear to the WORX seller from which the footwear was purchased..
DISCLAIMER: : The limited warranty relating to WORX branded footwear is in lieu of any other express warranty. No agent, employee or representative of Red Wing has any authority to bind Red Wing to any affirmation, representation or warranty concerning WORX branded footwear products, except as stated herein. Red Wing shall not be liable for any consequential, incidental or punitive damages. This limited product warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Any implied warranties shall be effective for a period not exceeding 6 months from the date of purchase from an authorized seller. Some states do not allow manufacturers to impose time limitations on certain implied warranties, so the above limitation may not apply to you.
WORX BRAND DISTRIBUTION POLICY
It is the policy of Red Wing Brands of America, Inc. to sell its WORX branded products directly to selected retailers for resale at their approved outlets and only to end user customers. This policy prohibits a retailer from mailing WORX branded footwear to any customer who has not previously been fitted in a pair of WORX shoes at the retailer’s approved outlet. This policy prohibits the on-line sales of WORX branded footwear. This policy also prohibits resale or shipment of WORX branded products by a retailer to any other business or location, whether domestic or international that is not an authorized WORX branded account. Violation of this distribution policy may result in termination of a retailer’s right to sell WORX branded products. CHANGE NOTICE We have made every effort to make this price list accurate. Due to improvement of product performance and availability of materials, there may be specification changes made during the year. Red Wing Brands of America, Inc. reserves the right to discontinue or drop products, sizes, widths or styles without prior notice. Policies, specifications and designs are subject to change without notice. For current warranty information, including return policies, please visit our website at: redwingshoes.com/ red-wing-shoes-warranty.
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